Help center
Frequently Asked Questions
Answers about Xcel Viewpoint panel membership, surveys, rewards, and your account.
Each referral earns you 1 point.
You get a one-time 15-point sign-up bonus as soon as you join, and get 5 points for completing each profile category.
Yes, in some polls you can earn extra rewards, but not in all of them. Polls help you stay active in the system, increasing your chances of receiving surveys.
Survey companies usually act on behalf of large corporations looking to survey people to help them develop a new product or service or improve an existing one. Without this valuable information, the company cannot know what consumers really think and what matters to them.
Yes! Some surveys ask for registration fees; no legitimate company will ever do so. We do not recommend paying for registration. If you stick to the surveys that we list, then you’re safe and good to go.
No, it is not true, thousands of real people make money with surveys every day, and they are widely recognized as a legitimate source of extra income by hundreds of trustworthy sources online. In brief:
– There is no such thing as “get rich quick” online. Although surveys cost nothing, they do cost your time, and you are providing valuable information towards the company’s market research. Marketing the wrong product to the wrong people, in the wrong way, can cost companies millions, so it makes sense for them to spend on paid surveys to understand what consumers really think.
– Sadly, survey scams do exist, but these are the minority. Like most ways of making money online, there is always someone who will try to scam ordinary people out of their hard-earned money. Surveys are no different; however, fortunately, the number of scams has reduced in recent years. Most common survey scams involve asking new users to pay to register, or sites that sell your personal information to others.
– Here’s how to avoid this: Never pay to register for a panel. Legitimate survey sites will NOT ask you for any money to register, as they make money from you. Make sure to read the terms and conditions/privacy policy of the company you register with so you can be sure that they keep your personal information safe. Any legitimate survey company will do that.
We fully understand your worries, and you are right to be wary, as you certainly can’t trust everything you read online. There are so many ads online, such as: Join here and make $1,000 in 10 days? We don’t make any promises here, nor do legitimate survey sites. The sites we list do not cost any money, so really, the bottom line is you’ll never find out for yourself until you try it; no matter what you read here or anywhere else online, it’s totally up to you. We aren’t here to force you into any decisions or try to manipulate your decision; we just want to provide upfront, honest information that you can use in your own decision-making.
Xcel Viewpoint connects you with a wide range of companies and organisations seeking your views and opinions. By taking part in these surveys, you will be helping them develop new products and services or improve existing ones. The survey topics can range from Automobiles to Zebras, well, maybe not Zebras.
Registration is free. After registration, we will send members survey questionnaires tailored to their status, and we reward their responses with points. Your points can be redeemed for a wide range of gifts or rewards offered by us.
The registration in 'Xcel Viewpoint' is completely free and voluntary, and the procedure is as follows: Step 1: Account Setup Step 2: Basic Information Fill - This procedure takes a few minutes, and after the successful registration, you will obtain the right to participate in all kinds of survey activities on our Website & App.
Being from any part of the country and over 18, with no gender limitation.
Mainly, we protect our members' information in the following 2 aspects: Firstly, in the agreements, 'Xcel Viewpoint' promises that all your information will not be provided to any third party without your personal authorisation. Secondly, in the technology, the private information concerning your passwords, mobile numbers, email, etc., will be encrypted to ensure that your personal information is secured.
Any 'Xcel Viewpoint' member must abide by the following rules:
a. Free and Voluntary Membership Registration - The membership registration in 'Xcel Viewpoint' is completely on your own will, and any native netizen who has reached 18 has the right to register in 'Xcel Viewpoint'.
b. Detailed and Real Registration Information - All the registering users must fill in accurate personal information, and no fabrication or use of information of someone else in registration is allowed. We strictly verify the unreliable information, and if any is found, we will cancel all his/her points. Only members with real personal information obtain the final gift or reward confirmation.
c. Carefulness and Liability in Activity Participation - In different activities we provide, all the registered members must abide by the policies and carefully answer each question based on actuality; otherwise, points will be deducted, account deletion, etc.
d. Acceptation of Email Invitation - is mandatory based on the personal information you fill in; survey invitations will be sent to your registered email, and we hope you respond right after receiving it to participate. Each survey invitation has a quota, and your response determines whether we send the next invitation to you. Those who do not respond for more than 10 times will be added to the inactive list, and the system will automatically delete their accounts. Your response speed determines whether you will receive more surveys or miss surveys with high reward points and the lucky draws we hold for our members.
e. No Spam Mail in Inviting Members - Each registered user has a unique designated inviting link, which you can send to your friends or relatives whose participation will bring more benefit to you. You will earn rewards for the surveys you participate in, based on your valid information, abiding by the rules and laws and no spamming. Xcel View panelists are not allowed to propagate fake information about Xcel Viewpoint, and we are not responsible for any information shared without the consent of Xcel ViewPoint with anyone.
f. Correct Information and Validity of Payment - For our panelists, we have set gifts/ rewards of different types. Any failure caused by errors in user account information will not be managed by 'Xcel Viewpoint', and points will not be refunded in the event of a failed transaction.
g. Rule Infringement and Punishment
1. Inconformity between the Information Filled in the Questionnaire and That of Registration
2. Purposely Cheating, Damaging or Stealing of Others’ Accounts
3. Answering Time Being Too Short
4. Answering Carelessly without Judging
5. Cheating Using Technology
h. Questionnaire Confidentiality
i. Poor Open End answers. All registered members must strictly maintain the confidentiality of the surveys and are not allowed to publish or use the answers by any means, copy questionnaire content, or answer on others’ behalf without authorisation. Any unauthorized copy or transfer of questionnaire content will bear legal liability.
If you have registered and not received our account activation email, we suggest you check your spam folder. If you still have not received it, we recommend changing your email to e.g., hotmail.com, gmail.com, or other commonly used email accounts for registration, in case you fail to receive invitations or notices. If the issue persists, please email us.
The account can be cancelled at any time. After cancellation, all information will be deleted. If you want to join again, please register again.
Becoming a member is easy and free! All you have to do is create an account, and you can get started. There is a two-way verification process for registration. You need to enter both your Email ID and Mobile number. We will share unique OTP codes on both. The double opt-in process is designed to make sure legitimate use of the content and sources. Be sure to check your junk/spam folder as well as your regular inbox, and add us to your safe sender's list.
Anyone over 18 years old is welcome to join 'Xcel Viewpoint'. You can register on our website - https://xcleviewpoint.com/Login
Don’t worry, forgetting passwords happens to the best of us! You can reset your password by clicking the ‘Forgot password?’ link at login. Once you’ve provided your email address (the one you registered with), we’ll send an OTP for resetting your password.
Yes, you can. Please follow the steps below to do so: - Click on 'Invite a friend' - Click on the orange icon 'Invite' - Copy the link & send it to your friends - Upon each successful signup by your referral, you get 1 point.
No, you are only allowed to register one account. If you’ve found more than one 'Xcel Viewpoint' account, all your accounts may be closed, and your access will be blocked permanently.
If you haven’t logged in and completed an activity in the last 12 months, your 'Xcel Viewpoint' account will be considered inactive and may be closed. When your account is determined to be inactive, you forfeit your rewards balance and most of your valuable profile information. We paused your account because of the inherent value of your profile. Your profile is a personal asset that you have built and refined over time. Given that you haven't engaged for over a year, we assume your profile data is outdated and that you’re not interested in continuing to build this profile with us. Before your balance is forfeited, you will receive emails inviting you to log in and confirm your account is still active. If you don’t respond to these by logging in and participating, your account will be deemed inactive and may be closed.
You cannot unsubscribe from transactional emails, as they are required for the continued operation of your account. If you do not wish to receive daily reminders on the activities available in your account, you can change the frequency within the settings tab of your account. If you would like to discontinue your account and cease all communications and dealings with 'Xcel Viewpoint', you can do so at any time.
'Xcel Viewpoint' activities are a combination of paid activities and quick interactions that help build your profile. Profile update activities: These are quick questions that help you complete your profile. They add lots of value to your profile, and you also receive points for answering them. The more profile questions you complete, the more paid opportunities you receive. Plus, they’re super-quick to complete. Paid surveys - These are earning opportunities for you. When your profile is complete, you stand a chance to participate in more relevant surveys. It takes only a few minutes of your time to answer a few questions each day. Every answer you give adds value to your profile, helping you earn more paid surveys.
The payment for surveys varies depending on the length and type of survey. In some cases, you will also be paid a small screener fee if you fail to meet the criteria for a survey. Each survey will tell you how much you could be paid before you take part. Within your feed, we’ve also introduced simple, mobile-friendly profile update questions so you can easily build your profile, even while you’re on the go. These allow you to interact and answer questions by clicking on each feed tile.
Surveys are matched to people based on their profile information. While we can’t promise you a specific number of surveys each week, the more information you share and connect with your 'Xcel Viewpoint', the more opportunities you have.
The emails you receive are reminders ONLY for surveys that may still be available; however, our available thousands of members can fill up quickly. Given these are real-time reminders, it’s possible an activity may only need a handful of remaining respondents. The best way to ensure you reach a survey early or don’t miss out completely is to log in regularly and refresh your feed for new surveys.
A VPN (virtual private network) is a service that encrypts your internet traffic data. The VPN hides your IP address and encrypts all the data you send or receive to us, which may fail some of our security checks on activities where this may be a requirement. If you are using a VPN or think the network connection you are on has it enabled, please switch it off/ try a different network source when participating with 'Xcel Viewpoint'.
We’re always working to fix technical errors. If you completed a paid survey and believe you didn’t get points for it, please contact us in the help section. Remember to include as much information about the survey as possible, including the name, ID, potential earning points, and any details about the survey topic and what went wrong.
Your transactions will display the transaction history for all surveys you have participated in. Access this by clicking transactions in the left-hand menu.
Some studies are more complex than others, and as such, their screening sections may contain more questions than you deem usual before you qualify for the main questionnaire. We do try to keep screening questions to a minimum; however, in some instances, simple demographic questions are not enough to ensure our clients have the right audience. Should a screening section go beyond the standard payment's fairness, we will increase the screener fee accordingly.
Some 'Xcel Viewpoint' surveys will have restrictions in place when attempting to participate outside of your country of registration. This could be enabled for a number of reasons, e.g., fraudulent security protocols, questions within an activity related to real-time locational stamps, geo-locational tracking or marking, etc. Please do note it’s against our Terms of Service to register an account in a country you don't reside in. If you are registered in your country of residence and are travelling, we advise resuming participation in 'Xcel Viewpoint' once you return from your leave.
Before reaching out to our customer support team, please attempt the following for resolution:
1. Save the link/ URL of the activity to re-access
2. Clear your cache/cookies
3. Paste the link/URL into a new window (ensuring the link is pasted as is, with no edits or spaces).
4. Ensure you are using the latest version of your browsers on a device with Flash installed. If the above steps do not work, try an alternate browser and/or device.
The Dashboard is the first thing you see when you log in to your 'Xcel Viewpoint' account. It’s where you’ll find all your activities and get quick access to your transaction survey and rewards options.
Your profile is a part of an interactive dashboard. The more you interact with your dashboard, the more personalized your profile becomes. You can find all your available profile surveys under the ‘Profile’ tab.
When you first log in, you’ll see your dashboard. It contains profile-update questions and earning opportunities tailored to you. If you’re new to 'Xcel Viewpoint', you’ll see mainly profile update questions in your dashboard. Click on them to give your answers and build your profile. The more profile questions you complete, the more groups you’ll be added to. And the more groups you join, the more earning opportunities, such as paid surveys, you’ll receive. If you’ve been an 'Xcel Viewpoint' member for a while, you may have already completed most or all your profile questions, so you’ll see more surveys in your dashboard. Each piece of content in your dashboard will tell you the type of activity, how much you could earn for taking part, and how long it will take to complete. Simply click on the tiles to participate.
Groups are built around the common attributes that 'Xcel Viewpoint' members share. Based on your answers to profile questions, you’ll be placed into groups of people who share your interests and preferences. There are groups for all kinds of people: Primary Grocery Shoppers, ‘Owns a Dog’, ‘Eats Out at Restaurants’. There’s even a group for people who ‘Don’t Eat Cereal’. So, what’s the point of all these groups? Groups are useful because they allow brands to connect directly with customers who care about their products and consider their content relevant. The more comprehensive your profile is, the more groups you can be in. Being in the right groups means you’ll receive more earning opportunities that are tailored to you – so you’re bound to enjoy them even more!
You might notice that your dashboard is showing questions you've already answered. You’re being asked to update your answers to certain questions so we can ensure your profile is accurate and reflects recent events in your life, such as moving house, changing job or getting married. This means the content and activities you receive will be relevant and optimized for you.
Your full profile makeup will occur automatically through repeated campaigns at varying intervals, depending on the topic or subject in question and the date of your last provided answer. Further topics and questions will appear as you complete more of your profile and join further groups. If you feel an important piece of your profile needs to be corrected, updated, or altered, please reach out to our support team for help and guidance.
Your account balance is displayed in the top corner of the page, just next to your name and profile picture.
Once your account meets the minimum requirements, click Earnings in the sidebar on the left of your dashboard to select your preferred redemption method, then follow the prompts.
Depending on which country you live in, you can exchange your earnings for different reward options. UPI, Gift cards, movie tickets, etc. We’re always looking for new reward partners. If you have a good idea or would like to see something available to your region, please reach out to our support team and provide your input.
You may redeem between 500 and 1000 points in one transaction for UPI or Gift card redemptions. Redemption can be made once you have 500 points. The maximum daily redemption limit is 1000 points.
UPI redemptions can take up to 7 business days (excluding weekends and public holidays) to be processed and deposited into your account. Gift Cards take up to 10 days, and you will be given your e-voucher.
The reason could be that you have not allowed enough time for us to process your request. Depending on the reward option you select, it may take us a few days to organise transfers; these time periods are shown to you at the time of selection. If you’ve still received no redemption, it could be due to a small error in your information. Unfortunately, we can’t detect this mistake until we’ve tried to process the request and it's been rejected.
Follow the steps below - - Click on redemption and then on redemption history - Click on the eye icon under the action column to review your voucher code.
We collect the information you choose to share with us. You decide what profile information you want to complete. The three broad types of information we collect are: * Information you directly provide us; * Information about your use and interaction with 'Xcel Viewpoint'; and * Information collected through the platform, applications, third parties, or other websites. Your profile information is stored on our cloud server and protected by a powerful firewall. You can learn more about this in our Privacy Policy.
When you participate in a survey, the responses you submit are provided as anonymous data to clients. We never sell personal information to anyone (unless you provide us express permission to do so). We also use the data we collect to maintain and constantly improve your 'Xcel Viewpoint' experience. Your information helps customize the content, campaigns, surveys, and insights you see in your profile. The more you interact with your profile, the more relevant surveys you’ll be invited to participate in.
Your profile information is stored in our cloud server system that is protected behind a powerful firewall. All sensitive data is highly encrypted and is only ever linked to your Member ID to ensure the highest level of security for all your information. Read our Privacy Policy for more information. Our Privacy Policy ensures that the responses you submit during an activity are provided to businesses in a de-identified format. We will never provide your responses or profile information to businesses in a way that would allow you to be personally identified (unless you provide us express permission to do so).
'Xcel Viewpoint' hates spam as much as you do. We don’t send spam, and we don't allow any businesses or individuals to engage in spam through our service. All messages sent via 'Xcel Viewpoint' are assessed for their authenticity and relevance to you. As part of this process, we do not permit businesses to send messages unless there is direct consent by yourself.